Face to Face > Employment
Development Associate
Tuesday, 17 January 2017 00:00

Title: Development Associate

Reports to: Director of Development

 

    Position Description:
    The Development Associate is responsible for supporting development activities within the organization by assisting in the implementation of all strategies to achieve annual revenue goals. This position will be responsible for ensuring a high standard of quality in tracking and reporting donor data using the agency’s donor database. The Development Associate will coordinate and produce all donor gift acknowledgements, analyze donor data to promote donor retention and stewardship, assist in fundraising events and donation drives, and work closely with the Development Director on other development and communication projects as needed.

    Primary Duties:
  • Record, process and acknowledge gifts following IRS regulations
  • Conduct database analysis to grow and retain donors and improve data integrity
  • Generate mailing lists, reports and queries from the database
  • Work closely with accounting to report donations and reconcile fundraising and accounting data
  • Respond to donor inquiries, providing excellent customer service
  • Assist with planning and implementing fundraising events
  • Coordinate, track and manage in kind donations and drives
  • Assist with the production and implementation of appeal campaigns and other fundraising communications and strategies
  • Assist with preparation of grant proposals and grants management as needed.
  • Perform other administrative tasks related to development and communications based on needs of the organization and the successful candidate’s interests, aptitudes, and experience.
  • Contribute to building a system of donor stewardship and creating a culture of philanthropy.

    Job Qualifications and Skills:
  • At least one year applicable experience with data management; previous experience with Raiser’s Edge or other donor database management preferred
  • Meticulous attention to detail and follow up
  • Excellent written and verbal communication skills.
  • Strong computer skills including demonstrated experience with Microsoft Office Word and Excel
  • Strong customer service focus with respect to constituents as well as internal customers.
  • Ability to comfortably adjust from working independently to a team-based environment at times
  • Strong organizational skills
  • Ability to maintain composure under pressure
  • Ability to work under set deadlines
  • High degree of integrity, ethical decision making and sound judgment; able to honor confidentiality of information

    Hours and Benefits:
    This is a full-time position at 37.5 hours per week.  Must have some flexibility to work occasional evenings and weekend events when needed. Benefits include generous PTO, holiday pay, short and long term disability, health insurance, and employer paid life insurance.

    How to Apply:
    Please send resume and cover letter to: Ta Vongharath at: This e-mail address is being protected from spambots. You need JavaScript enabled to view it . Subject line: Development Associate

    Diverse groups including those with disabilities encouraged to apply.

    Equal Opportunity Employer




 

 
Clinic RN (PT)
Friday, 02 December 2016 00:00

TITLE:          Part-time Clinic Nurse   

REPORTS TO:      Clinic Coordinator

JOB SUMMARY: Face to Face Health and Counseling is a non-profit community clinic providing medical care for young people ages 11-24.  Our patients are primarily from underserved and minority populations typical of East St. Paul.  The Clinic Nurse is responsible for providing patients and providers with the support and follow-up needed to deliver excellent patient care.  The majority of our services are related to reproductive healthcare, immunizations, family planning, pregnancy care, STIs, and minor illness or injury.

Duties and responsibilities include, but are not limited to, the following:

  • Participates in all aspects of patient care, including rooming, interviewing, screening, patient education, cleaning exam rooms, and assisting the providers;
  • Provides non-directive, factually accurate and un-biased information and education, including birth control options and pregnancy choices;
  • Assists in laboratory testing and the recording, reporting, referring, and follow-up of specimens as needed;
  • Assists the providers and Clinic Coordinator with patient follow-up post-appointment;
  • Assists with managing clinic flow during busy times;
  • Triages phone calls from patients and the front desk and proactively reaches out to patients due for services;
  • Makes proactive follow-up phone calls to young people to ensure their needs have been met;
  • Works with the providers to process all external medical record requests;
  • Maintains patient charts and records in accordance with clinic standards and guidelines, assuring confidentiality of all records;
  • Participates in quality assurance and/or continuous quality improvement activities as assigned;
  • Participates as an integral member of a team by promoting and demonstrating collaborative practice behaviors;
  • Engages in activities that promote professional growth and development to contribute to effective, efficient and safe patient care;
  • Provides patient care in the context of our nine guiding principles for helping youth overcome homelessness (journey oriented, trauma
    informed, non-judgmental, harm reduction, trusting youth-adult relationships, strengths-based, positive youth development, holistic, collaboration); and
  • Performs other duties as assigned.
    The responsibilities outlined in this job description serve as a general guideline for the position and is not exhaustive of all duties inherent to the LPN/RN position and the licensing authority scope of practice. Facility-Based Protocol further clarifies job duties/responsibilities.

    Job Qualifications:
  • Degree or certificate in nursing and a current LPN or RN license to practice nursing in the state of Minnesota;
  • Demonstrated knowledge of the Minnesota Nurse Practice Act and the Scope of Ambulatory Care Nursing;
    Two years of experience relevant to the position is preferred;
  • Current Basic Life Support for Healthcare Providers (BLS-HCP) required prior to date of hire;
  • Demonstrated clinical competence in providing direct patient care and education as well as assisting the provider in the delivery of patient care;
  • Demonstrated ability to manage the complex needs of a clinic;
  • Demonstrated competence in managing patients using Patient Care Protocols;
  • Ability to understand and apply guidelines, policies and procedures;
  • Ability to work sensitively and effectively with adolescent clients from every socio-economic and ethnic group represented in our community, who may  present a broad spectrum of physical and psychological health issues;
  • Passion for working with at-risk youth population;
  • Strong interpersonal skills and ability to work as a team member;
  • Strong verbal and written communication skills;
  • Previous clinical experience in a medical office preferred;
  • EHR computer experience preferred; and
  • OB GYN experience is desired.
    Typical Physical Demands and Working Conditions:
  • Requires standing and walking for extended periods of time;
  • Requires working under stress in emergency situations;
  • Exposure to communicable diseases, toxic substances, medicinal preparations and other conditions common to a clinic environment;
  • Requires manual dexterity and coordination sufficient to operate a copier, calculator, telephone, scales, thermometer, and sphygmomanometer;
  • to administer oral and IM medications;
  • Responsibilities may involve occasional lifting of equipment/supplies, usually less than 25 pounds;
  • Must be able to perform the duties outlined on this job description; and
  • Appropriate accommodations will be made for disabled individuals.

Hours and Benefits:
This is a part-time position at 22 hours per week (Monday 9:30 – 6 pm, Wednesday 12:30-6 pm, and Friday 9:30 – 6 pm).  Additional hours may also be available as needed by the clinic.

How To Apply:
E-mail cover letter, resume and salary range to Stephanie Reinitz, Clinic Operations Manager at Face to Face – This e-mail address is being protected from spambots. You need JavaScript enabled to view it .

Candidates from diverse and underserved populations encouraged to apply.

Equal Opportunity Employer


 

 
Clinic Provider
Friday, 02 December 2016 00:00

TITLE:       Clinic Provider (part-time)

REPORTS TO:      Clinic Operations Manager

JOB SUMMARY: Face to Face Health and Counseling is a non-profit community clinic providing medical care for young people ages 11-24.  Our patients are primarily from underserved and minority populations typical of East St. Paul.  The Clinic Provider (APRN, WHCNP, FNP, or PNP), in collaboration with clinic staff, provides individualized primary healthcare services by diagnosing and treating certain acute or chronic health conditions typical of adolescents.  The majority of our services are related to reproductive healthcare, immunizations, family planning, pregnancy care, STIs, and minor illness or injury.

Duties and responsibilities include, but are not limited to, the following:

  • Obtains patient history and performs assessment via observation, interview and examination;
  • Orders, performs and interprets diagnostic studies;
  • Performs preventative health assessments, screening, immunizations and patient care;
  • Provides direct treatment and management of health conditions via prescriptive authority or referral to other healthcare providers or community resources;
  • Performs clinical procedures approved by supervising provider or Facility-Based Protocol;
  • Counsels and educates patients and their families/caregivers concerning preventative health, treatment options and community resources;
  • Documents delivery of health care and nursing processes in accordance with specific specialty area standards and network nursing policy;
  • Preserves the patient’s control over decision making, assesses the patient’s commitment to the jointly determined, mutually acceptable plan of care, and fosters patient’s personal responsibility for health;
  • Participates as an integral member of a team by promoting and demonstrating collaborative practice behaviors;
  • Engages in activities that promote professional growth and development to enhance processes that contribute to effective, efficient and safe patient care;
  • Provides patient care in the context of our nine guiding principles for helping youth overcome homelessness (journey oriented, trauma informed, non-judgmental, harm reduction, trusting youth-adult relationships, strengths-based, positive youth development, holistic, collaboration); and
  • Performs other duties as assigned.

    The responsibilities outlined in this job description serve as a general guideline for the position and is not exhaustive of all duties inherent to the Nurse Practitioner position. The licensing Authority Agreement or Facility-Based Protocol further clarifies job duties/responsibilities.

Qualifications

  • Master’s level degree or NP certification as required by your governing board;
  • Current Advanced Practice Registered Nurse (APRN) licensing in Minnesota required or must be obtained prior to hire date;
  • Current Registered Nurse (RN) license to practice in the State of Minnesota is required or must be obtained prior to hire;
  • Ability to work sensitively and effectively with adolescent clients from every socio-economic and ethnic group represented in our community, who may present a broad spectrum of physical and psychological health issues;
  • Two years of specialty experience relevant to the position preferred;
  • Passion for working with at-risk youth population;
  • Proven ability to work sensitively and effectively with diverse populations;
  • Ability to maintain composure in stressful situations;
  • Strong team player and strong people skills; and
  • Positive attitude and willingness to go above and beyond to address patient needs.

    Note: All providers must be credentialed with the MN Department of Health and other insurance carriers Face to Face contracts with prior to starting the position.  The Face to Face billing team will assist with the credentialing process.

    Typical Physical Demands and Working Conditions:
  • Requires standing and walking for extended periods of time;
  • Requires working under stress in emergency situations;
  • Exam rooms and medical offices;
  • Exposure to communicable diseases, toxic substances, medicinal preparations and other conditions common to a clinic environment;
  • Requires manual dexterity and coordination sufficient to operate a copier, calculator, telephone, scales, thermometer, and sphygmomanometer; to administer oral and IM medications;
  • Responsibilities may involve occasional lifting of equipment/supplies, usually less than 25 pounds;
  • Must be able to perform the duties outlined on this job description; and
  • Appropriate accommodations will be made for disabled individuals.

    Hours and Benefits
    This is a part-time position at 16 hours per week (Tuesday 9:30 – 6 pm and Friday 9:30 – 6 pm).  Additional hours may also be available as needed by the clinic.

    How To Apply:
    E-mail cover letter, resume and salary range to Stephanie Reinitz, Clinic Operations Manager at Face to Face – This e-mail address is being protected from spambots. You need JavaScript enabled to view it .

    Candidates from diverse and underserved populations encouraged to apply.

    Equal Opportunity Employer
 
Patient Advocate
Friday, 11 November 2016 00:00

JOB DESCRIPTION

TITLE:                Patient Advocate

REPORTS TO:      Clinic Case Management Supervisor


    JOB SUMMARY:
    The Patient Advocate is responsible for providing medical care coordination, case management, and insurance assistance services to Face to
    Face medical & mental health clients.  The Patient Advocate is also responsible for providing insurance enrollment services for Face to Face
    clients and community members.

    Duties and responsibilities include, but are not limited to, the following:

    Medical Care Coordination (15%)
  • Provide assistance to Face to Face medical & mental health clients in coordinating medical care beyond what they can receive from Face to
    Face. This includes but is not limited to helping clients with identifying and contacting appropriate specialists, scheduling appointments,
    arranging transportation, requesting medical records, interpreting information from providers, etc;
  • Follow up with clients who were referred to external resources to ensure they received the assistance they need;
  • Develop and maintain a resource list of youth friendly medical providers/specialists to whom we can refer Face to Face clients;
  • Maintain ongoing working relationships with staff from these providers to ensure smooth, warm referrals;
  • Accompany clients to appointments as appropriate; and
  • Ensure clients are connected to necessary resources, including health insurance.

Case Management (35%)

  • Provide case management to clients requiring additional support or services as referred by the medical, mental health, or health education teams by:
  • Interviewing and evaluating their needs;
  • Working with clients to develop goal plans to help meet the identified needs;
  • Assisting clients in applying for public assistance as needed;
  • Coordinating external resources and services to assure continuity and quality of care;
  • Making home visits to clients as needed;
  • Providing ongoing support, resources, advocacy and crisis management;
  • Maintain ongoing working relationships with staff from community agencies serving the same population; and
  • Develop and maintain relationships with greater community and county agencies.

MnSure Insurance Enrollment (50%)

  • Conduct one-to-one MNsure education, enrollment, and follow-up to uninsured youth receiving services at Face to Face and SafeZone;
  • Conduct one-to-one MNsure education, enrollment, and follow-up to uninsured community members seeking insurance;
  • LPartner with other metro youth serving agencies to provide MNsure enrollment assistance;

Other

  • Practice case management in the context of our nine guiding principles for helping youth overcome homelessness (journey oriented, trauma
    informed, non-judgmental, harm reduction, trusting youth-adult relationships, strengths-based, positive youth development, holistic, collaboration);
  • Work closely with clinic and mental health staff to coordinate care;
  • Take initiative in identifying appropriate, innovative educational materials;
  • Work with Clinic Case Management Supervisor and grant managers to achieve goals and objectives of specific grants, including data
    tracking necessary for these grants;
  • Attend job related conferences and staff meetings;
  • Model excellent internal and external customer service;
  • Maintain patient confidentiality as required by agency’s policies and HIPAA;
  • Perform other tasks and projects as requested;
  • Comply with agency’s written employment policies; and
  • Model behavior that is consistent with, and supportive of, healthy adolescent development.

Typical Physical Demands and Working Conditions:

  • Ability to perform duties and responsibilities typical of an office environment;
  • Reliable source of transportation (a valid driver’s license and current automobile insurance are required if using personal vehicle)
  • Ability to perform duties outlined on this job description.
    Appropriate accommodations will be made for disabled individuals.

Job Qualifications:

  • B.A. or B.S. in social work/human services/related field OR equivalent experience;
  • Experience providing care coordination, case management, and/or insurance assistance to customers;
  • Solid assessment and case management skills;
  • Excellent interpersonal and communication skills, including the ability to present information well;
  • Ability to work sensitively and effectively with diverse populations;
  • Ability to work independently, exercising good judgment and involving others when necessary;
  • Good crisis management skills and the ability to navigate stressful situations well;
  • Positive attitude and ability to work with a team;
  • Strong customer service skills; and
  • Flexible schedule, must be able to regularly accommodate evening and weekend work (every other Saturday).

Hours and Benefits: This is a full-time position at 37.5 hours a week. Benefits include: medical and dental insurance, generous PTO, Holiday Pay, Short and Long term disability, and Employer paid life insurance. 

How To Apply:
E-mail cover letter and resume to Jennifer Smith, Clinic Case Management Supervisor at: This e-mail address is being protected from spambots. You need JavaScript enabled to view it . Subject line: Patient Advocate

Candidates from diverse and underserved populations encouraged to apply

Equal Opportunity Employer


 

 
Outreach Worker
Wednesday, 03 August 2016 00:00

JOB POSTING
TITLE:                OUTREACH WORKER
REPORTS TO:      Coordinator of Runaway and Homeless Youth Programs

JOB SUMMARY:
The Outreach worker is responsible for establishing relationships with youth, providing case management, conducting street and school outreach and maintaining a working relationship with youth-serving programs in the community. 


Duties and responsibilities include, but are not limited to, the following:

  • Develop healthy and helpful relationships with adolescents
  • Assess situations for risks and strengths and develop individualized goal and plans
  • Provide assistance and referrals to youth
  • Conduct street outreach
  • Provide case management services
  • Develop and maintain relationships agency-wide and community-wide with youth-serving programs and agencies
  • Demonstrate a commitment to learning
  • Collaborate with other staff and maintain team work style, and maintain professional working relationships with clients or other outside agencies or contacts
  • Comply with agency’s written employment policies
  • Model behavior that is consistent with, and supportive of, healthy adolescent development


    TYPICAL PHYSICAL DEMANDS AND WORKING CONDITIONS:
  • Must be able to travel in all weather conditions in MN
  • Must be able to work under stress and be able to respond to emergencies
  • Mobility is required
  • Night driving may be necessary
  • The ability to be flexible and work under stress
  • Ability to perform the duties outlined on this job description
  • Appropriate accommodations to these physical demands will be made for disabled individuals.

    JOB QUALIFICATIONS:
  • High School degree or equivalent required
  • B.A. in social services or equivalent education preferred
  • Minimum of 2 years work experience working with the homeless or at risk youth
  • Ability to work independently, exercising good judgment in involving others when necessary
  • Knowledge of homelessness as it impacts youth
  • Experience working with “high-risk” adolescents
  • A valid driver’s license and current automobile insurance are required
  • Ability to prepare documentation and communicate reports
  • CPR and First Aid training are helpful

    Hours and Benefits:
    This is a part-time position at 20 hours a week. Benefits include: PTO, Holiday Pay, Short and Long term disability, and Employer paid life insurance. 

    If Interested:
    E-mail a brief cover letter and resume to Ta Vongharath, Human Resources Manager at This e-mail address is being protected from spambots. You need JavaScript enabled to view it . Subject line: Outreach Worker

    Candidates from diverse and underserved populations encouraged to apply

    Equal Opportunity Employer



     

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