Face to Face > Employment
Patient Services Supervisor
Tuesday, 23 August 2016 00:00

JOB POSTING

TITLE:               Patient Services Supervisor

REPORTS TO:     Clinic Operations Manager

JOB SUMMARY:

The Patient Services Supervisor is responsible for providing patients with easy access to Face to Face’s services through oversight of patient services, supervision of the patient services team, agency administrative support, and serving as a liaison with the broader community.

Duties and responsibilities include, but are not limited to, the following:
Oversight of Patient Services (65%)
•    Reduce barriers for patients accessing Face to Face services by ensuring scheduling, registration, insurance verification/assistance, and other patient services processes are efficient and meet patient needs;
•    Supervise the patient services team, including hiring, training, scheduling, goal setting, team building, and performance management;
•    Work closely with medical and mental health managers to ensure patient schedules are up-to-date and provide adequate access for patients;
•    Equip the patient services team to assist youth by linking them to needed health resources within Face to Face and the community;
•    Oversee the day-to-day operations of the front desk and patient services team;
•    Maintain patient services policies, procedures, forms, and printed materials;
•    Ensure front lobby is well-maintained and welcoming to all patients and visitors;
•    Oversee proper processing, archival and storage of all paper patient records;
•    Process and ensure proper follow-up on requests for medical records;
•    Model excellent internal and external customer service.
•    Ensure patient services are being provided in the context of our nine guiding principles for helping youth overcome homelessness (journey oriented, trauma informed, non-judgmental, harm reduction, trusting youth-adult relationships, strengths-based, positive youth development, holistic, collaboration);

Oversight of Patient Insurance (20%)
•    Promote insurance enrollment of self-pay clients, including oversight of enrollment in the Minnesota Family Planning Program; 
•    Oversee internal monitoring of insurance enrollment to ensure accurate patient billing;
•    Assist patients in resolving insurance issues;
•    Work with insurance companies requesting charts for chart audits;
•    Maintain current information on public health insurance programs such as MA, Minnesota Care and MFPP.

Community Liaison (15%)
•    Oversee the planning and implementation of events focused on promoting Face to Face with potential new clients and the broader community;
•    Spearhead efforts to generate new clients through partnerships with other community organizations (i.e. schools, rec centers, hospitals, etc);
•    Assist with staff appreciation events as assigned by the Clinic Operations Manager;
•    Represent Face to Face at community networking events as assigned;
•    Stay updated on other community programs and initiatives with whom Face to Face may wish to partner or refer clients.

Agency Administrative Support
•    Order and receive all office supplies for Arcade location;
•    Maintain agency internal staff phone list, mailboxes, and update agency phone messages;

Other
•    Maintain patient confidentiality as required by agency’s policies and HIPAA;
•    Collaborate with other staff and maintain a team work style; maintain professional working relationships with clients, other agencies, and contacts;
•    Comply with agency’s written employment policies;
•    Model behavior that is consistent with, and supportive of, healthy adolescent development;
•    Perform other tasks or projects as requested.

Typical Physical Demands and Working Conditions:
•    Ability to work a flexible schedule, including some nights and weekends as required;
•    Ability to perform duties and responsibilities typical of an office environment;
•    Ability to perform the duties outlined on this job description;
Appropriate accommodations to these physical demands will be made for disabled individuals.

Job Qualifications:
•    2-3 years of experience in a health-related office required, preferably focused on patient services;
•    1-2 years of customer service experience;
•    1-2 years of experience supervising others;
•    Electronic Health Records experience preferred;
•    Experience working with Minnesota Health Care Programs preferred;
•    Experience developing and implementing systems, processes, or protocols;
•    Ability to keep workflow organized, able to multi-task; ability to prioritize tasks and follow through to completion;
•    Strong organizational skills and ability to manage multiple projects, deadlines, and competing priorities;
•    Demonstrated ability to achieve high levels of accuracy and manage multiple details at once;
•    Ability to work independently, exercising good judgment and involving others when necessary;
•    High degree of problem-solving skill;
•    Excellent verbal and written communication skills;
•    Positive attitude and ability to work with and motivate a team;
•    Excellent leadership and management skills;
•    Ability to maintain composure in stressful situations
•    Ability to work sensitively and effectively with diverse populations, including youth; and
•    Solid computer skills and comfort with technology.

Hours and Benefits:
This is a full-time position at 37.5 hours a week. Benefits include: medical and dental insurance, generous PTO, Holiday Pay, Short and Long term disability, and Employer paid life insurance. 

How To Apply:

E-mail cover letter and resume to Ta Vongharath, Human Resource Manager at: This e-mail address is being protected from spambots. You need JavaScript enabled to view it . Subject line: PSS

Candidates from diverse and underserved populations encouraged to apply


Equal Opportunity Employer




 
Patient Services Representative
Friday, 19 August 2016 00:00

TITLE:                    Patient Services Representative

REPORTS TO:          Patient Services Supervisor

JOB SUMMARY:
The Patient Service Representative is responsible for ensuring patients have an efficient and welcoming experience when accessing Face to Face’s medical and mental health services.  This role includes patient registration, scheduling, insurance assistance, and other administrative support for the clinic and broader agency. 

Duties and responsibilities include, but are not limited to, the following:

•    Answer all incoming calls in a timely and professional manner and direct to the appropriate team or individual;
•    Accurately and efficiently schedule patients;
•    Register new patients and update information for established patients;
•    Provide information to patients regarding confidentiality, parental consent, and other pertinent information per state and federal regulation;
•    Verify insurance status and assist eligible patients in enrolling for the Minnesota Family Planning Program;
•    Inform patients of any outstanding amounts due and request payment;
•    Responsible for linking patients to additional resources within Face to Face and the community;
•    Ensure the lobby is maintained in a way that is welcoming to all patients and visitors;
•    Complete daily patient services opening and/or closing procedures;
•    Provide patient services guided by our nine guiding principles for helping youth overcome homelessness (journey oriented, trauma informed, non-judgmental, harm reduction, trusting youth-adult relationships, strengths-based, positive youth development, holistic, collaboration);
•    Maintain patient confidentiality as required by agency’s policies and HIPAA;
•    Comply with agency’s written employment policies;
•    Assist with other patient services or administrative projects as assigned;

Typical Physical Demands and Working Conditions:
•    Flexible schedule with the ability to work some evenings and/or weekends;
•    Ability to perform duties and responsibilities typical of an office environment;
•    Ability to perform the duties outlined on this job description;
Appropriate accommodations to these physical demands will be made for disabled individuals.

Job Qualifications:
•    1-2 years of experience in a health-related office required, preferably focused on patient services;
•    1-2 years of customer service experience;
•    Highly organized with strong attention to detail and accuracy;
•    Ability to work joyfully in an environment with constant interruption;
•    Strong written, verbal, and interpersonal skills;
•    Strong computer skills and comfort with technology, experience with an electronic health record system preferred;
•    Proven ability to work sensitively and effectively with diverse populations, particularly youth;
•    Ability to make patients feel welcome and comfortable;
•    Ability to maintain composure in stressful situations;
•    Strong team player and strong people skills;
•    Positive attitude and willingness to go above and beyond to address patient needs.

Hours and Benefits:

This is a part-time position at 30 hours a week. Must have some nights and weekend availability. Benefits include: medical and dental insurance, generous PTO, Holiday Pay, Short and Long term disability, and Employer paid life insurance. 

How To Apply:
E-mail cover letter and resume to Ta Vongharath, Human Resource Manager at: This e-mail address is being protected from spambots. You need JavaScript enabled to view it . Subject line: Patient Advocate

Candidates from diverse and underserved populations encouraged to apply

Equal Opportunity Employer



 
Patient Advocate
Wednesday, 17 August 2016 00:00

JOB DESCRIPTION

TITLE:                Patient Advocate

REPORTS TO:      Clinic Case Management Supervisor


    JOB SUMMARY:
    The Patient Advocate is responsible for providing medical care coordination, case management, and insurance assistance services to Face to
    Face medical & mental health clients.  The Patient Advocate is also responsible for providing insurance enrollment services for Face to Face
    clients and community members.

    Duties and responsibilities include, but are not limited to, the following:

    Medical Care Coordination (15%)
  • Provide assistance to Face to Face medical & mental health clients in coordinating medical care beyond what they can receive from Face to
    Face. This includes but is not limited to helping clients with identifying and contacting appropriate specialists, scheduling appointments,
    arranging transportation, requesting medical records, interpreting information from providers, etc;
  • Follow up with clients who were referred to external resources to ensure they received the assistance they need;
  • Develop and maintain a resource list of youth friendly medical providers/specialists to whom we can refer Face to Face clients;
  • Maintain ongoing working relationships with staff from these providers to ensure smooth, warm referrals;
  • Accompany clients to appointments as appropriate; and
  • Ensure clients are connected to necessary resources, including health insurance.

Case Management (35%)

  • Provide case management to clients requiring additional support or services as referred by the medical, mental health, or health education teams by:
  • Interviewing and evaluating their needs;
  • Working with clients to develop goal plans to help meet the identified needs;
  • Assisting clients in applying for public assistance as needed;
  • Coordinating external resources and services to assure continuity and quality of care;
  • Making home visits to clients as needed;
  • Providing ongoing support, resources, advocacy and crisis management;
  • Maintain ongoing working relationships with staff from community agencies serving the same population; and
  • Develop and maintain relationships with greater community and county agencies.

MnSure Insurance Enrollment (50%)

  • Conduct one-to-one MNsure education, enrollment, and follow-up to uninsured youth receiving services at Face to Face and SafeZone;
  • Conduct one-to-one MNsure education, enrollment, and follow-up to uninsured community members seeking insurance;
  • LPartner with other metro youth serving agencies to provide MNsure enrollment assistance;

Other

  • Practice case management in the context of our nine guiding principles for helping youth overcome homelessness (journey oriented, trauma
    informed, non-judgmental, harm reduction, trusting youth-adult relationships, strengths-based, positive youth development, holistic, collaboration);
  • Work closely with clinic and mental health staff to coordinate care;
  • Take initiative in identifying appropriate, innovative educational materials;
  • Work with Clinic Case Management Supervisor and grant managers to achieve goals and objectives of specific grants, including data
    tracking necessary for these grants;
  • Attend job related conferences and staff meetings;
  • Model excellent internal and external customer service;
  • Maintain patient confidentiality as required by agency’s policies and HIPAA;
  • Perform other tasks and projects as requested;
  • Comply with agency’s written employment policies; and
  • Model behavior that is consistent with, and supportive of, healthy adolescent development.

Typical Physical Demands and Working Conditions:

  • Ability to perform duties and responsibilities typical of an office environment;
  • Reliable source of transportation (a valid driver’s license and current automobile insurance are required if using personal vehicle)
  • Ability to perform duties outlined on this job description.
    Appropriate accommodations will be made for disabled individuals.

Job Qualifications:

  • B.A. or B.S. in social work/human services/related field OR equivalent experience;
  • Experience providing care coordination, case management, and/or insurance assistance to customers;
  • Solid assessment and case management skills;
  • Excellent interpersonal and communication skills, including the ability to present information well;
  • Ability to work sensitively and effectively with diverse populations;
  • Ability to work independently, exercising good judgment and involving others when necessary;
  • Good crisis management skills and the ability to navigate stressful situations well;
  • Positive attitude and ability to work with a team;
  • Strong customer service skills; and
  • Flexible schedule, must be able to regularly accommodate evening and weekend work (every other Saturday).

Hours and Benefits: This is a full-time position at 37.5 hours a week. Benefits include: medical and dental insurance, generous PTO, Holiday Pay, Short and Long term disability, and Employer paid life insurance. 

How To Apply:
E-mail cover letter and resume to Ta Vongharath, Human Resource Manager at: This e-mail address is being protected from spambots. You need JavaScript enabled to view it . Subject line: Patient Advocate

Candidates from diverse and underserved populations encouraged to apply

Equal Opportunity Employer


 

 
Clinic Case Management Supervisor
Wednesday, 10 August 2016 00:00

JOB POSTING

TITLE:                Clinic Case Management Supervisor

REPORTS TO:      Clinic Operations Manager

JOB SUMMARY:
The Clinic Case Management Supervisor provides direct case management services to high risk young women and their partners who are pregnant and/or newly parenting. This person is also responsible for providing supervision and leadership for case management services at Face to Face’s main clinic location.  The Clinic Case Management Supervisor also facilitates and provides leadership for agency-wide (clinic and SafeZone locations) case management training, best practice sharing, communication protocols, and quality assurance protocols.

Duties and responsibilities include, but are not limited to, the following:


Prenatal Case Management (75%)

  • Provide intensive case management to pregnant and/or newly parenting clients.  Intensive case management will include (but is not limited to) the following:
    • Completing an intake assessment;
    • Assisting clients in developing a case management plan including goals in the areas of housing, transportation, education, career exploration, safety, childcare, parenting, self-care, money management and life management skills;
    • Assisting clients in applying for public assistance as needed, including attending appointments with them as needed;
    • Making referrals to other community programs as appropriate;
    • Making home visits to clients as needed;
    • Providing ongoing support, resources, advocacy and crisis management;
  • Maintain ongoing working relationships with staff from state, county, and community agencies serving the same population in order to facilitate referrals;
  • Work closely with clinic staff, including participation in work groups, case conferences, and other efforts to coordinate prenatal care;
  • Arrange transportation for clients to prenatal clinic or other appointments as necessary;
  • Coordinate medical services with clinic staff and the OB/GYN providers; and
  • Co-facilitate prenatal education classes.

Clinic Case Management Supervision (15%)

  • Supervise case managers based at the main clinic location (excluding mental health case managers);
  • Develop and implement systems, protocols, and programs to manage the work of the case management team in order to ensure exceptional patient care and care coordination;
  • Work with Clinic Operations Manager and the case management team to achieve goals and objectives of specific grants including tracking data necessary for grant reporting;
  • Provide Case Consultation/Supervision to team on a regular basis;
  • Ensure on-time and excellent completion of all case management related grant proposals, reports, and other requirements;
  • Attend appropriate grantee meetings;
  • Schedule and facilitate weekly team meetings;
  • Work with case managers to ensure coordination of all client events;
  • Manage program activities and budget; and
  • Work with the team to ensure an adequate supply of program and client supplies at all times.

Agency-wide Leadership (10%)

  • Ensure case management is being done in the context of our nine guiding principles for helping youth overcome homelessness (journey oriented, trauma informed, non-judgmental, harm reduction, trusting youth-adult relationships, strengths-based, positive youth development, holistic, collaboration);
  • Establish systems and processes to ensure communication among case managers at different locations, particularly related to shared clients;
  • Implement agency-wide case management forums for shared learning, skill development, and relationship building;
  • Work with case managers across the agency to develop shared quality assurance structures and protocols to ensure the highest possible level of service for our clients;
  • Build positive relationships with all Face to Face case managers, including those at the SafeZone location;
  • Take initiative in identifying appropriate, innovative educational materials for our clients; and
  • Represent Face to Face case management at appropriate community forums and events.

Other

  • Model behavior that is consistent with, and supportive of, healthy adolescent development;
  • Model excellent internal and external customer service;
  • Maintain patient confidentiality as required by agency’s policies and HIPAA;
  • Comply with agency’s written employment policies; and
  • Perform other tasks and projects as requested.

Typical Physical Demands and Working Conditions:

  • Ability to perform duties and responsibilities typical of an office environment;
  • Reliable source of transportation (a valid driver’s license and current automobile insurance are required if using a personal vehicle)
  • Ability to perform duties outlined on this job description;
  • This position works during normal business hours and may include some evening and/or weekend hours.
  • Reasonable accommodations to these physical demands will be made for disabled individuals.


JOB QUALIFICATIONS:

  • Minimum Bachelor’s/equivalent degree in social work/human services OR equivalent experience required;
  • Three or more years of case management experience, preferably with at-risk populations and/or youth;
  • Solid assessment and case management skills;
  • Excellent leadership and management skills, particularly with an ability to influence others without direct positional authority;
  • Experience developing and implementing systems, processes, or protocols;
  • Strong organizational skills and ability to manage multiple projects, deadlines, and competing priorities;
  • High degree of problem-solving skill;
  • Excellent verbal and written communication skills;
  • Ability to work sensitively and effectively with diverse populations;
  • Ability to work independently, exercising good judgment and involving others when necessary;
  • Good crisis management skills and the ability to navigate stressful situations well; and
  • Positive attitude and ability to work with and motivate a team.


Hours and Benefits:
This is a full-time position at 37.5 hours a week. Benefits include: medical and dental insurance, generous PTO, Holiday Pay, Short and Long term disability, and Employer paid life insurance. 

How To Apply:
E-mail cover letter and resume to Ta Vongharath, Human Resource Manager at: This e-mail address is being protected from spambots. You need JavaScript enabled to view it . Subject line: CM Supervisor

Candidates from diverse and underserved populations encouraged to apply

Equal Opportunity Employer


 
SafeZone Case Manager
Thursday, 17 March 2016 00:00

JOB POSTING

TITLE:                CASE MANAGER        
REPORTS TO:      Homeless Youth Programs Manager
UPDATED ON:     March 17, 2016

JOB SUMMARY:
The Case Manager is responsible for establishing relationships with youth, providing case management, facilitating groups and maintaining a safe environment in the center.

Duties and responsibilities include, but are not limited to, the following:

  • Develop healthy and respectful relationships with adolescents
  • Assess the risks and strengths for situations
  • Provide case management services and referrals/resources for youth
  • Assist in meeting the immediate needs of youth who come into SafeZone
  • Complete SafeZone intakes with youth, including assessments and goal writing activity
  • Develop and maintain relationships agency-wide and community-wide with youth serving programs and agencies
  • Properly and timely complete all documentation and data reporting as required by the agency, grant funders and
    the SafeZone program
  • Collaborate with other staff and maintain team work style, and maintain professional working relationships with
    clients or other outside agencies or contacts
  • Comply with the agency’s written employment policies
  • Model behavior that is consistent with, and supportive of healthy adolescent development

    Typical Physical Demands and Working Conditions:
  • Must be able to travel in all weather conditions in MN
  • Able to perform duties and responsibilities as outlined on the job description
    Appropriate accommodations to these physical demands will be made for disabled individuals.

    Job Qualifications:
  • Minimum of a B.A. degree in social services required  and/or a minimum of 2 years experience working with
    homeless or at risk youth required
  • Excellent interpersonal and communication skills
  • Prior experience with a positive youth development and harm reduction approach, preferred
  • Valid driver’s license and current automobile insurance required

Hours and Benefits: This is a part-time position, at 35 hours/week.  This position may require evening hours. Face to Face benefits include health, dental, and life insurance as well as generous PTO and holidays. 

To Apply:
Send cover letter and resume to Ta Vongharath, Human Resource Manager at: This e-mail address is being protected from spambots. You need JavaScript enabled to view it .


Diverse groups including those with disabilities encouraged to apply.

Equal Opportunity Employer

 

 


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