Face to Face > Employment
SafeZone Coordinator
Monday, 27 February 2017 00:00

TITLE:       COORDINATOR OF HOMELESS YOUTH PROGRAMS

REPORTS TO:      Manager Homeless Youth Programs

JOB SUMMARY:
The Coordinator of Homeless Youth programs provides case management, day to day leadership and administrative support to the drop-in center and street outreach programs.

Duties and responsibilities include, but are not limited to, the following:

  1. Assist the Program Manager in areas which include:
    • Managing and supporting the daily operations of the drop-in center
    • Overseeing program effectiveness and grants’ compliance
    • Providing basic needs, services, and case management services to homeless youth
  2. Assist in the hiring and training of SafeZone volunteers and staff
  3. Ensure that annual compliance training is updated
  4. Provide supervision and training to:
    • Drop-in advocates to effectively serve youth at the center
    • Peer outreach workers to effectively meet agency goals
    • SafeZone volunteers and interns
  5. Create and maintain the SafeZone and Outreach calendar to ensure that drop-in and outreach are within grant compliance
  6. Work with supervisor to ensure that SafeZone data is current and accurate. This includes and not limited to:
    • Reviewing the basic service log and drop-in intakes
    • Updating the current listing of case management caseloads
    • Scheduling case management intakes
    • Communicating data to other departments as requested
  7. Maintaining and managing inventory for SafeZone items which include: bus tokens, bus passes, bus cards, office supplies, and gifts cards
  8. Respectfully representing Face to Face and Homeless within the youth-serving community and support advocacy efforts as time allows
  9. Collaborate with other staff and maintain teamwork style
  10. Maintain professional working relationships with clients, staff, and other outside agencies and contacts
  11. Comply with agency’s written employment policies
  12. Model behavior that is consistent with, and supportive of, healthy adolescent development

 

Typical Physical Demands and Working Conditions:

  • Able to be flexible, work under stress and to respond to emergencies/crisis
  • Must be able to travel in all weather conditions in MN
  • Ability to perform the duties outlined on this job description

Appropriate accommodations to these physical demands will be made for disabled individuals

JOB QUALIFICATIONS:

  • Bachelor’s degree in social work or related field required
  • 4-5 years of experience working with homeless, runaway, and other at-risk youth
  • Experience with a positive youth development and harm reduction approach
  • Flexible schedule: must be able to regularly accommodate evening and weekend work
  • The ability to work independently, exercising good judgment in involving others when necessary
  • A valid driver’s license and current automobile insurance required

 

Hours and Benefits:
This is a full-time position at 37.5 hours a week. Benefits include generous PTO, Holiday Pay, Health and Dental Insurance, Short and Long term disability, and Employer paid life insurance. 

If Interested:
E-mail cover letter and resume to Hanna Getachew-kreusser, Director of Programs at; This e-mail address is being protected from spambots. You need JavaScript enabled to view it . Subject line: HYP Coordinator

Candidates from diverse and underserved populations encouraged to apply

Equal Opportunity Employer

 
Manager of Homeless Youth Programs
Monday, 27 February 2017 00:00

TITLE:      MANAGER OF HOMELESS YOUTH PROGRAMS   

REPORTS TO:      Director of Programs

JOB SUMMARY:
The Manager of Homeless Youth programs provides leadership and direction to all runaway/homeless programs including the SZ drop-in center, street outreach, and transitional living programs ensuring that youth are able to leave the streets and find safe and stable housing.

 

Duties and responsibilities include, but are not limited to:

  • Provide overall leadership and day-to-day management of SafeZone, a drop in center for runaway and homeless youth. This includes all center-based programming and partnerships
  • Ensure that the SafeZone environment is supportive and nurturing and promotes positive growth and change for youth
  • Provide general oversight of street outreach activities including providing access to emergency shelter, survival aids, individual assessment, information and referrals.
  • Ensure that SafeZone has clear processes and procedures for all activities
  • Provide leadership in the management of transitional and emergency housing programs
  • Supervise and coach all SZ staff, and interns and ensure that they are appropriately trained
  • Ensure that program outcomes are met for all the Homeless Youth Programs
  • Ensure that data collection is accurate and timely in all aspects of the program
  • Monitor and manage public and private grants and ensure that all requirements are met and accurately reported
  • Participate as part of the Face to Face Management Team
  • Participate in strategic planning for runaway/homeless programs as well as the organization as a whole
  • Represent Face to Face and runaway/homeless programs within the youth-serving community and support advocacy efforts
  • Collaborate with other staff and promote team work, and maintain professional working relationships with clients, staff, and other outside agencies and contacts
  • Comply with agency’s written employment policies
  • Model behavior that is consistent with, and supportive of, healthy adolescent development

 

TYPICAL PHYSICAL DEMANDS AND WORKING CONDITIONS:

  • Able to be flexible, work under stress and to respond to emergencies/crisis
  • Must be able to travel in all weather conditions in MN
  • Ability to perform the duties outlined on this job description
  • Appropriate accommodations to these physical demands will be made for disabled individuals.

 

JOB QUALIFICATIONS:

  • Bachelor’s degree in social work or related field required. Master’s degree in human service field desirable.
  • 2-3 years of supervisory and management experience
  • Demonstrated leadership and management skills
  • Knowledge and experience working with homeless, runaway, and other at-risk youth
  • Experience with a positive youth development and harm reduction approach
  • Experience supervising outreach, in a drop-in or street-based environment, desirable
  • The ability to work independently, exercising good judgment in involving others when necessary
  • A valid driver’s license and current automobile insurance required, if using personnel vehicle

 

HOURS AND BENEFITS:
This is a full-time, exempt position.  Benefits include generous PTO, Holiday Pay, Health and Dental Insurance, Short and Long term disability, and Employer paid life insurance. 

TO APPLY: E-mail cover letter, resume and salary range to Hanna Getachew-kreusser, Director of Programs at; This e-mail address is being protected from spambots. You need JavaScript enabled to view it . Subject line: Manager of HYP

Candidates from diverse and underserved populations encouraged to apply

Equal Opportunity Employer

 
ILS Case Manager
Thursday, 23 February 2017 00:00

TITLE:       INDEPENDENT LIVING SKILLS/DROP-IN CASE MANAGER

REPORTS TO:      Manager of Runaway and Homeless Youth Programs


    JOB SUMMARY:
    The ILS Specialist/Case Manager is responsible for establishing relationships with youth, providing case management, facilitating groups and maintaining a safe environment in the center.  This position will focus on working with 18-21 year old at risk and homeless youth who were in out of home placement between the ages of 16 and 21.


    Duties and responsibilities include, but are not limited to, the following:
  • Develop healthy and respectful relationships with adolescents
  • Assess the risks and strengths for situations
  • Provide case management services and referrals/resources for youth
  • Assist in meeting the immediate needs of youth who come into SafeZone
  • Complete SafeZone and ILS intake with youth, including assessments and goal writing activity
  • Assist clients in meeting benchmarks as outlined in grant and track and report this progress
  • Develop and modify Independent Living Skills group curriculum
  • Implement Independent Living Skills groups
  • Instruct classes and coordinate speakers
  • Develop and maintain relationships agency-wide and community-wide with youth serving programs and agencies
  • Properly and timely complete all documentation and data reporting as required by the agency, grant funders and the SafeZone program
  • Collaborate with other staff and maintain team work style, and maintain professional working relationships with clients or other outside agencies or contacts
  • Comply with the agency’s written employment policies
  • Model behavior that is consistent with, and supportive of healthy adolescent development
  • Responsibilities outlined in this job description may be adjusted in order to meet grant requirements


    Typical Physical Demands and Working Conditions:
  • Must be able to travel in all weather conditions in MN
  • Able to perform duties and responsibilities as outlined on the job description
  • Appropriate accommodations to these physical demands will be made for disabled individuals


    JOB QUALIFICATIONS:
  • Minimum of B.A. degree in social services or extensive experience in lieu of degree
  • Experience with a positive youth development and harm reduction approach
  • Minimum of 2 years experience working with the homeless or at risk youth
  • Ability to work sensitively and effectively with adolescent clients from every socio-economic and ethnic group represented in our community
  • Excellent interpersonal and communication skills, including the ability to present information well
  • A valid driver’s license and current automobile insurance are required (if using personal vehicle)


    Hours and Benefits:
    This is a part-time position at 35 hours a week. Benefits include generous PTO, Holiday Pay, Health and Dental Insurance, Short and Long term disability, and Employer paid life insurance.  


    If Interested:
    E-mail cover letter and resume to: This e-mail address is being protected from spambots. You need JavaScript enabled to view it . Subject line: ILS Case Manager


Candidates from diverse and underserved populations encouraged to apply



Equal Opportunity Employer

 

 
Development Associate
Tuesday, 17 January 2017 00:00

Title: Development Associate

Reports to: Director of Development

 

    Position Description:
    The Development Associate is responsible for supporting development activities within the organization by assisting in the implementation of all strategies to achieve annual revenue goals. This position will be responsible for ensuring a high standard of quality in tracking and reporting donor data using the agency’s donor database. The Development Associate will coordinate and produce all donor gift acknowledgements, analyze donor data to promote donor retention and stewardship, assist in fundraising events and donation drives, and work closely with the Development Director on other development and communication projects as needed.

    Primary Duties:
  • Record, process and acknowledge gifts following IRS regulations
  • Conduct database analysis to grow and retain donors and improve data integrity
  • Generate mailing lists, reports and queries from the database
  • Work closely with accounting to report donations and reconcile fundraising and accounting data
  • Respond to donor inquiries, providing excellent customer service
  • Assist with planning and implementing fundraising events
  • Coordinate, track and manage in kind donations and drives
  • Assist with the production and implementation of appeal campaigns and other fundraising communications and strategies
  • Assist with preparation of grant proposals and grants management as needed.
  • Perform other administrative tasks related to development and communications based on needs of the organization and the successful candidate’s interests, aptitudes, and experience.
  • Contribute to building a system of donor stewardship and creating a culture of philanthropy.

    Job Qualifications and Skills:
  • At least one year applicable experience with data management; previous experience with Raiser’s Edge or other donor database management preferred
  • Meticulous attention to detail and follow up
  • Excellent written and verbal communication skills.
  • Strong computer skills including demonstrated experience with Microsoft Office Word and Excel
  • Strong customer service focus with respect to constituents as well as internal customers.
  • Ability to comfortably adjust from working independently to a team-based environment at times
  • Strong organizational skills
  • Ability to maintain composure under pressure
  • Ability to work under set deadlines
  • High degree of integrity, ethical decision making and sound judgment; able to honor confidentiality of information

    Hours and Benefits:
    This is a full-time position at 37.5 hours per week.  Must have some flexibility to work occasional evenings and weekend events when needed. Benefits include generous PTO, holiday pay, short and long term disability, health insurance, and employer paid life insurance.

    How to Apply:
    Please send resume and cover letter to: Ta Vongharath at: This e-mail address is being protected from spambots. You need JavaScript enabled to view it . Subject line: Development Associate

    Diverse groups including those with disabilities encouraged to apply.

    Equal Opportunity Employer




 

 
Patient Services Representative
Friday, 19 August 2016 00:00

TITLE:                    Patient Services Representative

REPORTS TO:          Patient Services Supervisor

JOB SUMMARY:
The Patient Service Representative is responsible for ensuring patients have an efficient and welcoming experience when accessing Face to Face’s medical and mental health services.  This role includes patient registration, scheduling, insurance assistance, and other administrative support for the clinic and broader agency. 

Duties and responsibilities include, but are not limited to, the following:

•    Answer all incoming calls in a timely and professional manner and direct to the appropriate team or individual;
•    Accurately and efficiently schedule patients;
•    Register new patients and update information for established patients;
•    Provide information to patients regarding confidentiality, parental consent, and other pertinent information per state and federal regulation;
•    Verify insurance status and assist eligible patients in enrolling for the Minnesota Family Planning Program;
•    Inform patients of any outstanding amounts due and request payment;
•    Responsible for linking patients to additional resources within Face to Face and the community;
•    Ensure the lobby is maintained in a way that is welcoming to all patients and visitors;
•    Complete daily patient services opening and/or closing procedures;
•    Provide patient services guided by our nine guiding principles for helping youth overcome homelessness (journey oriented, trauma informed, non-judgmental, harm reduction, trusting youth-adult relationships, strengths-based, positive youth development, holistic, collaboration);
•    Maintain patient confidentiality as required by agency’s policies and HIPAA;
•    Comply with agency’s written employment policies;
•    Assist with other patient services or administrative projects as assigned;

Typical Physical Demands and Working Conditions:
•    Flexible schedule with the ability to work some evenings and/or weekends;
•    Ability to perform duties and responsibilities typical of an office environment;
•    Ability to perform the duties outlined on this job description;
Appropriate accommodations to these physical demands will be made for disabled individuals.

Job Qualifications:
•    1-2 years of experience in a health-related office required, preferably focused on patient services;
•    1-2 years of customer service experience;
•    Highly organized with strong attention to detail and accuracy;
•    Ability to work joyfully in an environment with constant interruption;
•    Strong written, verbal, and interpersonal skills;
•    Strong computer skills and comfort with technology, experience with an electronic health record system preferred;
•    Proven ability to work sensitively and effectively with diverse populations, particularly youth;
•    Ability to make patients feel welcome and comfortable;
•    Ability to maintain composure in stressful situations;
•    Strong team player and strong people skills;
•    Positive attitude and willingness to go above and beyond to address patient needs.

Hours and Benefits:

This is a part-time position at 30 hours a week. Must have some nights and weekend availability. Benefits include: medical and dental insurance, generous PTO, Holiday Pay, Short and Long term disability, and Employer paid life insurance. 

How To Apply:
E-mail cover letter and resume to Dani Cook, Patient Services Supervisor, at This e-mail address is being protected from spambots. You need JavaScript enabled to view it . Subject line: Patient Services Representative

Candidates from diverse and underserved populations encouraged to apply

Equal Opportunity Employer



 


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