Face to Face > Employment
Clinic Provider
Friday, 02 December 2016 00:00

TITLE:       Clinic Provider (part-time)

REPORTS TO:      Clinic Operations Manager

JOB SUMMARY: Face to Face Health and Counseling is a non-profit community clinic providing medical care for young people ages 11-24.  Our patients are primarily from underserved and minority populations typical of East St. Paul.  The Clinic Provider (APRN, WHCNP, FNP, or PNP), in collaboration with clinic staff, provides individualized primary healthcare services by diagnosing and treating certain acute or chronic health conditions typical of adolescents.  The majority of our services are related to reproductive healthcare, immunizations, family planning, pregnancy care, STIs, and minor illness or injury.

Duties and responsibilities include, but are not limited to, the following:

  • Obtains patient history and performs assessment via observation, interview and examination;
  • Orders, performs and interprets diagnostic studies;
  • Performs preventative health assessments, screening, immunizations and patient care;
  • Provides direct treatment and management of health conditions via prescriptive authority or referral to other healthcare providers or community resources;
  • Performs clinical procedures approved by supervising provider or Facility-Based Protocol;
  • Counsels and educates patients and their families/caregivers concerning preventative health, treatment options and community resources;
  • Documents delivery of health care and nursing processes in accordance with specific specialty area standards and network nursing policy;
  • Preserves the patient’s control over decision making, assesses the patient’s commitment to the jointly determined, mutually acceptable plan of care, and fosters patient’s personal responsibility for health;
  • Participates as an integral member of a team by promoting and demonstrating collaborative practice behaviors;
  • Engages in activities that promote professional growth and development to enhance processes that contribute to effective, efficient and safe patient care;
  • Provides patient care in the context of our nine guiding principles for helping youth overcome homelessness (journey oriented, trauma informed, non-judgmental, harm reduction, trusting youth-adult relationships, strengths-based, positive youth development, holistic, collaboration); and
  • Performs other duties as assigned.

    The responsibilities outlined in this job description serve as a general guideline for the position and is not exhaustive of all duties inherent to the Nurse Practitioner position. The licensing Authority Agreement or Facility-Based Protocol further clarifies job duties/responsibilities.

Qualifications

  • Master’s level degree or NP certification as required by your governing board;
  • Current Advanced Practice Registered Nurse (APRN) licensing in Minnesota required or must be obtained prior to hire date;
  • Current Registered Nurse (RN) license to practice in the State of Minnesota is required or must be obtained prior to hire;
  • Ability to work sensitively and effectively with adolescent clients from every socio-economic and ethnic group represented in our community, who may present a broad spectrum of physical and psychological health issues;
  • Two years of specialty experience relevant to the position preferred;
  • Passion for working with at-risk youth population;
  • Proven ability to work sensitively and effectively with diverse populations;
  • Ability to maintain composure in stressful situations;
  • Strong team player and strong people skills; and
  • Positive attitude and willingness to go above and beyond to address patient needs.

    Note: All providers must be credentialed with the MN Department of Health and other insurance carriers Face to Face contracts with prior to starting the position.  The Face to Face billing team will assist with the credentialing process.

    Typical Physical Demands and Working Conditions:
  • Requires standing and walking for extended periods of time;
  • Requires working under stress in emergency situations;
  • Exam rooms and medical offices;
  • Exposure to communicable diseases, toxic substances, medicinal preparations and other conditions common to a clinic environment;
  • Requires manual dexterity and coordination sufficient to operate a copier, calculator, telephone, scales, thermometer, and sphygmomanometer; to administer oral and IM medications;
  • Responsibilities may involve occasional lifting of equipment/supplies, usually less than 25 pounds;
  • Must be able to perform the duties outlined on this job description; and
  • Appropriate accommodations will be made for disabled individuals.

    Hours and Benefits
    This is a part-time position at 16 hours per week (Tuesday 9:30 – 6 pm and Friday 9:30 – 6 pm).  Additional hours may also be available as needed by the clinic.

    How To Apply:
    E-mail cover letter, resume and salary range to Stephanie Reinitz, Clinic Operations Manager at Face to Face – This e-mail address is being protected from spambots. You need JavaScript enabled to view it .

    Candidates from diverse and underserved populations encouraged to apply.

    Equal Opportunity Employer
 
Patient Advocate
Friday, 11 November 2016 00:00

JOB DESCRIPTION

TITLE:                Patient Advocate

REPORTS TO:      Clinic Case Management Supervisor


    JOB SUMMARY:
    The Patient Advocate is responsible for providing medical care coordination, case management, and insurance assistance services to Face to
    Face medical & mental health clients.  The Patient Advocate is also responsible for providing insurance enrollment services for Face to Face
    clients and community members.

    Duties and responsibilities include, but are not limited to, the following:

    Medical Care Coordination (15%)
  • Provide assistance to Face to Face medical & mental health clients in coordinating medical care beyond what they can receive from Face to
    Face. This includes but is not limited to helping clients with identifying and contacting appropriate specialists, scheduling appointments,
    arranging transportation, requesting medical records, interpreting information from providers, etc;
  • Follow up with clients who were referred to external resources to ensure they received the assistance they need;
  • Develop and maintain a resource list of youth friendly medical providers/specialists to whom we can refer Face to Face clients;
  • Maintain ongoing working relationships with staff from these providers to ensure smooth, warm referrals;
  • Accompany clients to appointments as appropriate; and
  • Ensure clients are connected to necessary resources, including health insurance.

Case Management (35%)

  • Provide case management to clients requiring additional support or services as referred by the medical, mental health, or health education teams by:
  • Interviewing and evaluating their needs;
  • Working with clients to develop goal plans to help meet the identified needs;
  • Assisting clients in applying for public assistance as needed;
  • Coordinating external resources and services to assure continuity and quality of care;
  • Making home visits to clients as needed;
  • Providing ongoing support, resources, advocacy and crisis management;
  • Maintain ongoing working relationships with staff from community agencies serving the same population; and
  • Develop and maintain relationships with greater community and county agencies.

MnSure Insurance Enrollment (50%)

  • Conduct one-to-one MNsure education, enrollment, and follow-up to uninsured youth receiving services at Face to Face and SafeZone;
  • Conduct one-to-one MNsure education, enrollment, and follow-up to uninsured community members seeking insurance;
  • LPartner with other metro youth serving agencies to provide MNsure enrollment assistance;

Other

  • Practice case management in the context of our nine guiding principles for helping youth overcome homelessness (journey oriented, trauma
    informed, non-judgmental, harm reduction, trusting youth-adult relationships, strengths-based, positive youth development, holistic, collaboration);
  • Work closely with clinic and mental health staff to coordinate care;
  • Take initiative in identifying appropriate, innovative educational materials;
  • Work with Clinic Case Management Supervisor and grant managers to achieve goals and objectives of specific grants, including data
    tracking necessary for these grants;
  • Attend job related conferences and staff meetings;
  • Model excellent internal and external customer service;
  • Maintain patient confidentiality as required by agency’s policies and HIPAA;
  • Perform other tasks and projects as requested;
  • Comply with agency’s written employment policies; and
  • Model behavior that is consistent with, and supportive of, healthy adolescent development.

Typical Physical Demands and Working Conditions:

  • Ability to perform duties and responsibilities typical of an office environment;
  • Reliable source of transportation (a valid driver’s license and current automobile insurance are required if using personal vehicle)
  • Ability to perform duties outlined on this job description.
    Appropriate accommodations will be made for disabled individuals.

Job Qualifications:

  • B.A. or B.S. in social work/human services/related field OR equivalent experience;
  • Experience providing care coordination, case management, and/or insurance assistance to customers;
  • Solid assessment and case management skills;
  • Excellent interpersonal and communication skills, including the ability to present information well;
  • Ability to work sensitively and effectively with diverse populations;
  • Ability to work independently, exercising good judgment and involving others when necessary;
  • Good crisis management skills and the ability to navigate stressful situations well;
  • Positive attitude and ability to work with a team;
  • Strong customer service skills; and
  • Flexible schedule, must be able to regularly accommodate evening and weekend work (every other Saturday).

Hours and Benefits: This is a full-time position at 37.5 hours a week. Benefits include: medical and dental insurance, generous PTO, Holiday Pay, Short and Long term disability, and Employer paid life insurance. 

How To Apply:
E-mail cover letter and resume to Ta Vongharath, Human Resources Manager at: This e-mail address is being protected from spambots. You need JavaScript enabled to view it . Subject line: Patient Advocate

Candidates from diverse and underserved populations encouraged to apply

Equal Opportunity Employer


 

 
Patient Services Representative
Friday, 19 August 2016 00:00

TITLE:                    Patient Services Representative

REPORTS TO:          Patient Services Supervisor

JOB SUMMARY:
The Patient Service Representative is responsible for ensuring patients have an efficient and welcoming experience when accessing Face to Face’s medical and mental health services.  This role includes patient registration, scheduling, insurance assistance, and other administrative support for the clinic and broader agency. 

Duties and responsibilities include, but are not limited to, the following:

•    Answer all incoming calls in a timely and professional manner and direct to the appropriate team or individual;
•    Accurately and efficiently schedule patients;
•    Register new patients and update information for established patients;
•    Provide information to patients regarding confidentiality, parental consent, and other pertinent information per state and federal regulation;
•    Verify insurance status and assist eligible patients in enrolling for the Minnesota Family Planning Program;
•    Inform patients of any outstanding amounts due and request payment;
•    Responsible for linking patients to additional resources within Face to Face and the community;
•    Ensure the lobby is maintained in a way that is welcoming to all patients and visitors;
•    Complete daily patient services opening and/or closing procedures;
•    Provide patient services guided by our nine guiding principles for helping youth overcome homelessness (journey oriented, trauma informed, non-judgmental, harm reduction, trusting youth-adult relationships, strengths-based, positive youth development, holistic, collaboration);
•    Maintain patient confidentiality as required by agency’s policies and HIPAA;
•    Comply with agency’s written employment policies;
•    Assist with other patient services or administrative projects as assigned;

Typical Physical Demands and Working Conditions:
•    Flexible schedule with the ability to work some evenings and/or weekends;
•    Ability to perform duties and responsibilities typical of an office environment;
•    Ability to perform the duties outlined on this job description;
Appropriate accommodations to these physical demands will be made for disabled individuals.

Job Qualifications:
•    1-2 years of experience in a health-related office required, preferably focused on patient services;
•    1-2 years of customer service experience;
•    Highly organized with strong attention to detail and accuracy;
•    Ability to work joyfully in an environment with constant interruption;
•    Strong written, verbal, and interpersonal skills;
•    Strong computer skills and comfort with technology, experience with an electronic health record system preferred;
•    Proven ability to work sensitively and effectively with diverse populations, particularly youth;
•    Ability to make patients feel welcome and comfortable;
•    Ability to maintain composure in stressful situations;
•    Strong team player and strong people skills;
•    Positive attitude and willingness to go above and beyond to address patient needs.

Hours and Benefits:

This is a part-time position at 30 hours a week. Must have some nights and weekend availability. Benefits include: medical and dental insurance, generous PTO, Holiday Pay, Short and Long term disability, and Employer paid life insurance. 

How To Apply:
E-mail cover letter and resume to Ta Vongharath, Human Resources Manager at: This e-mail address is being protected from spambots. You need JavaScript enabled to view it . Subject line: Patient Services Representative

Candidates from diverse and underserved populations encouraged to apply

Equal Opportunity Employer



 
Outreach Worker
Wednesday, 03 August 2016 00:00

JOB POSTING
TITLE:                OUTREACH WORKER
REPORTS TO:      Coordinator of Runaway and Homeless Youth Programs

JOB SUMMARY:
The Outreach worker is responsible for establishing relationships with youth, providing case management, conducting street and school outreach and maintaining a working relationship with youth-serving programs in the community. 


Duties and responsibilities include, but are not limited to, the following:

  • Develop healthy and helpful relationships with adolescents
  • Assess situations for risks and strengths and develop individualized goal and plans
  • Provide assistance and referrals to youth
  • Conduct street outreach
  • Provide case management services
  • Develop and maintain relationships agency-wide and community-wide with youth-serving programs and agencies
  • Demonstrate a commitment to learning
  • Collaborate with other staff and maintain team work style, and maintain professional working relationships with clients or other outside agencies or contacts
  • Comply with agency’s written employment policies
  • Model behavior that is consistent with, and supportive of, healthy adolescent development


    TYPICAL PHYSICAL DEMANDS AND WORKING CONDITIONS:
  • Must be able to travel in all weather conditions in MN
  • Must be able to work under stress and be able to respond to emergencies
  • Mobility is required
  • Night driving may be necessary
  • The ability to be flexible and work under stress
  • Ability to perform the duties outlined on this job description
  • Appropriate accommodations to these physical demands will be made for disabled individuals.

    JOB QUALIFICATIONS:
  • High School degree or equivalent required
  • B.A. in social services or equivalent education preferred
  • Minimum of 2 years work experience working with the homeless or at risk youth
  • Ability to work independently, exercising good judgment in involving others when necessary
  • Knowledge of homelessness as it impacts youth
  • Experience working with “high-risk” adolescents
  • A valid driver’s license and current automobile insurance are required
  • Ability to prepare documentation and communicate reports
  • CPR and First Aid training are helpful

    Hours and Benefits:
    This is a part-time position at 20 hours a week. Benefits include: PTO, Holiday Pay, Short and Long term disability, and Employer paid life insurance. 

    If Interested:
    E-mail a brief cover letter and resume to Ta Vongharath, Human Resources Manager at This e-mail address is being protected from spambots. You need JavaScript enabled to view it . Subject line: Outreach Worker

    Candidates from diverse and underserved populations encouraged to apply

    Equal Opportunity Employer



     

  •  
    SafeZone Case Manager
    Thursday, 17 March 2016 00:00

    JOB POSTING

    TITLE:                CASE MANAGER        
    REPORTS TO:      Homeless Youth Programs Manager
    UPDATED ON:     March 17, 2016

    JOB SUMMARY:
    The Case Manager is responsible for establishing relationships with youth, providing case management, facilitating groups and maintaining a safe environment in the center.

    Duties and responsibilities include, but are not limited to, the following:

    • Develop healthy and respectful relationships with adolescents
    • Assess the risks and strengths for situations
    • Provide case management services and referrals/resources for youth
    • Assist in meeting the immediate needs of youth who come into SafeZone
    • Complete SafeZone intakes with youth, including assessments and goal writing activity
    • Develop and maintain relationships agency-wide and community-wide with youth serving programs and agencies
    • Properly and timely complete all documentation and data reporting as required by the agency, grant funders and
      the SafeZone program
    • Collaborate with other staff and maintain team work style, and maintain professional working relationships with
      clients or other outside agencies or contacts
    • Comply with the agency’s written employment policies
    • Model behavior that is consistent with, and supportive of healthy adolescent development

      Typical Physical Demands and Working Conditions:
    • Must be able to travel in all weather conditions in MN
    • Able to perform duties and responsibilities as outlined on the job description
      Appropriate accommodations to these physical demands will be made for disabled individuals.

      Job Qualifications:
    • Minimum of a B.A. degree in social services required  and/or a minimum of 2 years experience working with
      homeless or at risk youth required
    • Excellent interpersonal and communication skills
    • Prior experience with a positive youth development and harm reduction approach, preferred
    • Valid driver’s license and current automobile insurance required

    Hours and Benefits: This is a part-time position, at 35 hours/week.  This position may require evening hours. Face to Face benefits include health, dental, and life insurance as well as generous PTO and holidays. 

    To Apply:
    Send cover letter and resume to Ta Vongharath, Human Resource Manager at: This e-mail address is being protected from spambots. You need JavaScript enabled to view it .


    Diverse groups including those with disabilities encouraged to apply.

    Equal Opportunity Employer

     

     



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