Face to Face > Employment
Client Services Representative
Thursday, 16 October 2014 00:00

Job Posting

TITLE:                Client Services Representative

REPORTS TO:      Director of Finance & Administrative Services

POSTED:             October 16, 2014 – October 26, 2014

JOB SUMMARY: 
The Client Service Representative is responsible for handling all front desk duties including greeting and checking in/out Medical and Mental Health clients as well as other Face to Face visitors.

Duties and responsibilities include, but are not limited to, the following:

  • Answer and route calls appropriately

  • Greet clients and visitors and direct appropriately
  • Schedule appointments for clinic and mental health and make reminder calls for upcoming appointments
  • Prepare and maintain charts for medical clinic, SafeZone and mental health clients
  • Notify providers that clients are ready to be seen
  • Collect payment from medical clinic and mental health clients
  • Verify medical insurance for new and current clients daily, including mental health clients
  • Record arrivals and personal information for medical and mental health clients via NextGen
  • Track walk-in appointments by type on a daily basis
  • Reconcile medical clinic client billing sheets on a daily basis
  • Answer general questions about agency functions and policies
  • Distribute incoming mail, faxes and other deliveries
  • Distribute and collect necessary client forms, including application materials for those eligible for the MFPP and MA program
  • Provide data entry as directed for grant reporting
  • Maintain brochures, signs and other informational sheets in the lobby
  • Perform other tasks or projects as requested
  • Collaborate with other staff and maintain team work style, and maintain professional working relationships with clients, other agencies, and internal contacts
  • Comply with the agency’s written employment policies
  • Model behavior consistent with, and supportive of, healthy adolescent development

    Typical Physical Demands and Working Conditions:
  • Capable of sitting for long periods of time
  • Able to lift up to 20 lbs
  • Ability to perform the duties outlined on this job description
  • Appropriate accommodations will be made for disabled individuals.

    Job Qualifications:
  • Minimum high school diploma or GED required
  • Computer skills a must.  Working knowledge of Microsoft Office required
  • Ability to work sensitively and effectively with adolescent clients from every socio-economic and ethnic group represented in our community
  • Working knowledge of Centricity or other medical clinic scheduling software preferred
  • Minimum of 1-2 years customer service experience, preferably in a healthcare setting
  • Demonstrated ability to maintain paper-based  medical record keeping systems required
  • Experience working with electronic medical record keeping systems preferred
  • Demonstrated ability to achieve high levels of accuracy; detail oriented
  • Ability to keep workflow organized, able to multi-task; ability to prioritize tasks and follow through to completion
  • Strong team player and strong people skills; ability to make clients comfortable
  • Must be able to work Saturdays

    Hours and Benefits:
    This is a full-time position.  Benefits include generous PTO, holiday pay, health and
    dental insurance, short and long term disability, and employer paid life insurance.      

    How to Apply:
    Please send Cover Letter and Resume to Ta Vongharath at: This e-mail address is being protected from spambots. You need JavaScript enabled to view it . Subject Line: Client Services Representative

    Diverse groups including those with disabilities encouraged to apply.

    Equal Opportunity Employer

     

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    Clinical Therapist- Homeless Youth
    Thursday, 16 October 2014 00:00

    JOB POSTING

    TITLE:             Clinical Therapist – Homeless Youth               

    REPORTS TO:        Clinical Supervisors & Director of Programs

    POSTED ON:     October 14, 2014- November 2, 2014


    Job Summary:
    This position provides direct clinical mental health services to clients experiencing homelessness through SafeZone and partnering agencies.


    Duties and responsibilities include, but are not limited to, the following:

  • Provide walk-in mental health counseling where youth experiencing or at-risk of homelessness congregate or reside. Sites include: SafeZone drop-in center, Salvation Army Booth Brown House, and Lutheran Social Services Metro Youth Services.
  • Complete Diagnostic Assessments, treatment plans, required charting, and insurance documentation in a timely manner using Electronic Health Records.
  • Provide weekly case consultation with relevant staff at project sites to discuss: mental health-related referrals, assist in plans, and utilize best practices of trauma-informed care.
  • Manage and demonstrate skills needed in responding to high-risk situations by following protocols outlined in orientation.
  • Provide prompt and timely responses to clients and properly notify supervisor(s) of situations that may need to be resolved with more intervention.
  • Ability to work independently and use time effectively.
  • Attend and actively participate in weekly staff meetings.
  • Stay informed of current changes in the field through the use of: supervision, appropriate conferences, in-services, and reading.
  • Perform other tasks or projects as requested.
  • Collaborate with other staff members, maintain team work style, and maintain professional working relationships with clients, other agencies, and collateral contacts.
  • Facilitate meeting with other involved professionals such as: case managers, child protection, school staff, probation, and other authorized parties.
  • Practice and uphold the ethical guidelines of licensing board.
  • Uphold agency written policies concerning employment, client confidentiality, minor consent law, drug-free work place, ethical standards and other agency standards.
  • Able to utilize a principles base approach to youth work including trauma informed care, harm reduction and non-judgmental engagement.
  • Practice and uphold the ethical guidelines of your licensing board.
  • Model behavior consistent with and supportive of healthy adolescent development.


    Typical Physical Demands and Working Conditions:
  • Must be able to perform duties and responsibilities as outlined on the job description.
  • Willing and able to work one to two evenings per week.
  • Must be able to travel in all MN weather conditions.
  • Ability to work under stress and intervene appropriately in crisis situations
  • Appropriate accommodations to these physical demands will be made for disabled individuals.


    Job Qualifications:
  • Current independent clinical licensure.
  • Experience working with adolescents of diverse backgrounds.
  • Able to work independently and use time effectively.
  • Valid driver’s license and current automobile insurance required.


    Hours and Benefits:
    This is a benefit earning position with carried hours based on experience with a minimum of 30-37.5 hours a week. Benefits include: generous PTO, holiday pay, health and dental insurance, short and long term disability, and employer paid life insurance.       


    To Apply:  E-mail cover letter and resume to Director of Programs, Denise Smieja, at This e-mail address is being protected from spambots. You need JavaScript enabled to view it

    Diverse groups including those with disabilities encouraged to apply.

    Equal Opportunity Employer

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