Face to Face > Employment
Patient Services Supervisor
Tuesday, 23 August 2016 00:00

JOB POSTING

TITLE:               Patient Services Supervisor

REPORTS TO:     Clinic Operations Manager

JOB SUMMARY:

The Patient Services Supervisor is responsible for providing patients with easy access to Face to Face’s services through oversight of patient services, supervision of the patient services team, agency administrative support, and serving as a liaison with the broader community.

Duties and responsibilities include, but are not limited to, the following:
Oversight of Patient Services (65%)
•    Reduce barriers for patients accessing Face to Face services by ensuring scheduling, registration, insurance verification/assistance, and other patient services processes are efficient and meet patient needs;
•    Supervise the patient services team, including hiring, training, scheduling, goal setting, team building, and performance management;
•    Work closely with medical and mental health managers to ensure patient schedules are up-to-date and provide adequate access for patients;
•    Equip the patient services team to assist youth by linking them to needed health resources within Face to Face and the community;
•    Oversee the day-to-day operations of the front desk and patient services team;
•    Maintain patient services policies, procedures, forms, and printed materials;
•    Ensure front lobby is well-maintained and welcoming to all patients and visitors;
•    Oversee proper processing, archival and storage of all paper patient records;
•    Process and ensure proper follow-up on requests for medical records;
•    Model excellent internal and external customer service.
•    Ensure patient services are being provided in the context of our nine guiding principles for helping youth overcome homelessness (journey oriented, trauma informed, non-judgmental, harm reduction, trusting youth-adult relationships, strengths-based, positive youth development, holistic, collaboration);

Oversight of Patient Insurance (20%)
•    Promote insurance enrollment of self-pay clients, including oversight of enrollment in the Minnesota Family Planning Program; 
•    Oversee internal monitoring of insurance enrollment to ensure accurate patient billing;
•    Assist patients in resolving insurance issues;
•    Work with insurance companies requesting charts for chart audits;
•    Maintain current information on public health insurance programs such as MA, Minnesota Care and MFPP.

Community Liaison (15%)
•    Oversee the planning and implementation of events focused on promoting Face to Face with potential new clients and the broader community;
•    Spearhead efforts to generate new clients through partnerships with other community organizations (i.e. schools, rec centers, hospitals, etc);
•    Assist with staff appreciation events as assigned by the Clinic Operations Manager;
•    Represent Face to Face at community networking events as assigned;
•    Stay updated on other community programs and initiatives with whom Face to Face may wish to partner or refer clients.

Agency Administrative Support
•    Order and receive all office supplies for Arcade location;
•    Maintain agency internal staff phone list, mailboxes, and update agency phone messages;

Other
•    Maintain patient confidentiality as required by agency’s policies and HIPAA;
•    Collaborate with other staff and maintain a team work style; maintain professional working relationships with clients, other agencies, and contacts;
•    Comply with agency’s written employment policies;
•    Model behavior that is consistent with, and supportive of, healthy adolescent development;
•    Perform other tasks or projects as requested.

Typical Physical Demands and Working Conditions:
•    Ability to work a flexible schedule, including some nights and weekends as required;
•    Ability to perform duties and responsibilities typical of an office environment;
•    Ability to perform the duties outlined on this job description;
Appropriate accommodations to these physical demands will be made for disabled individuals.

Job Qualifications:
•    2-3 years of experience in a health-related office required, preferably focused on patient services;
•    1-2 years of customer service experience;
•    1-2 years of experience supervising others;
•    Electronic Health Records experience preferred;
•    Experience working with Minnesota Health Care Programs preferred;
•    Experience developing and implementing systems, processes, or protocols;
•    Ability to keep workflow organized, able to multi-task; ability to prioritize tasks and follow through to completion;
•    Strong organizational skills and ability to manage multiple projects, deadlines, and competing priorities;
•    Demonstrated ability to achieve high levels of accuracy and manage multiple details at once;
•    Ability to work independently, exercising good judgment and involving others when necessary;
•    High degree of problem-solving skill;
•    Excellent verbal and written communication skills;
•    Positive attitude and ability to work with and motivate a team;
•    Excellent leadership and management skills;
•    Ability to maintain composure in stressful situations
•    Ability to work sensitively and effectively with diverse populations, including youth; and
•    Solid computer skills and comfort with technology.

Hours and Benefits:
This is a full-time position at 37.5 hours a week. Benefits include: medical and dental insurance, generous PTO, Holiday Pay, Short and Long term disability, and Employer paid life insurance. 

How To Apply:

E-mail cover letter and resume to Ta Vongharath, Human Resource Manager at: This e-mail address is being protected from spambots. You need JavaScript enabled to view it . Subject line: PSS

Candidates from diverse and underserved populations encouraged to apply


Equal Opportunity Employer




 
Patient Services Representative
Friday, 19 August 2016 00:00

TITLE:                    Patient Services Representative

REPORTS TO:          Patient Services Supervisor

JOB SUMMARY:
The Patient Service Representative is responsible for ensuring patients have an efficient and welcoming experience when accessing Face to Face’s medical and mental health services.  This role includes patient registration, scheduling, insurance assistance, and other administrative support for the clinic and broader agency. 

Duties and responsibilities include, but are not limited to, the following:

•    Answer all incoming calls in a timely and professional manner and direct to the appropriate team or individual;
•    Accurately and efficiently schedule patients;
•    Register new patients and update information for established patients;
•    Provide information to patients regarding confidentiality, parental consent, and other pertinent information per state and federal regulation;
•    Verify insurance status and assist eligible patients in enrolling for the Minnesota Family Planning Program;
•    Inform patients of any outstanding amounts due and request payment;
•    Responsible for linking patients to additional resources within Face to Face and the community;
•    Ensure the lobby is maintained in a way that is welcoming to all patients and visitors;
•    Complete daily patient services opening and/or closing procedures;
•    Provide patient services guided by our nine guiding principles for helping youth overcome homelessness (journey oriented, trauma informed, non-judgmental, harm reduction, trusting youth-adult relationships, strengths-based, positive youth development, holistic, collaboration);
•    Maintain patient confidentiality as required by agency’s policies and HIPAA;
•    Comply with agency’s written employment policies;
•    Assist with other patient services or administrative projects as assigned;

Typical Physical Demands and Working Conditions:
•    Flexible schedule with the ability to work some evenings and/or weekends;
•    Ability to perform duties and responsibilities typical of an office environment;
•    Ability to perform the duties outlined on this job description;
Appropriate accommodations to these physical demands will be made for disabled individuals.

Job Qualifications:
•    1-2 years of experience in a health-related office required, preferably focused on patient services;
•    1-2 years of customer service experience;
•    Highly organized with strong attention to detail and accuracy;
•    Ability to work joyfully in an environment with constant interruption;
•    Strong written, verbal, and interpersonal skills;
•    Strong computer skills and comfort with technology, experience with an electronic health record system preferred;
•    Proven ability to work sensitively and effectively with diverse populations, particularly youth;
•    Ability to make patients feel welcome and comfortable;
•    Ability to maintain composure in stressful situations;
•    Strong team player and strong people skills;
•    Positive attitude and willingness to go above and beyond to address patient needs.

Hours and Benefits:

This is a part-time position at 30 hours a week. Must have some nights and weekend availability. Benefits include: medical and dental insurance, generous PTO, Holiday Pay, Short and Long term disability, and Employer paid life insurance. 

How To Apply:
E-mail cover letter and resume to Ta Vongharath, Human Resource Manager at: This e-mail address is being protected from spambots. You need JavaScript enabled to view it . Subject line: Patient Advocate

Candidates from diverse and underserved populations encouraged to apply

Equal Opportunity Employer



 
SafeZone Case Manager
Thursday, 17 March 2016 00:00

JOB POSTING

TITLE:                CASE MANAGER        
REPORTS TO:      Homeless Youth Programs Manager
UPDATED ON:     March 17, 2016

JOB SUMMARY:
The Case Manager is responsible for establishing relationships with youth, providing case management, facilitating groups and maintaining a safe environment in the center.

Duties and responsibilities include, but are not limited to, the following:

  • Develop healthy and respectful relationships with adolescents
  • Assess the risks and strengths for situations
  • Provide case management services and referrals/resources for youth
  • Assist in meeting the immediate needs of youth who come into SafeZone
  • Complete SafeZone intakes with youth, including assessments and goal writing activity
  • Develop and maintain relationships agency-wide and community-wide with youth serving programs and agencies
  • Properly and timely complete all documentation and data reporting as required by the agency, grant funders and
    the SafeZone program
  • Collaborate with other staff and maintain team work style, and maintain professional working relationships with
    clients or other outside agencies or contacts
  • Comply with the agency’s written employment policies
  • Model behavior that is consistent with, and supportive of healthy adolescent development

    Typical Physical Demands and Working Conditions:
  • Must be able to travel in all weather conditions in MN
  • Able to perform duties and responsibilities as outlined on the job description
    Appropriate accommodations to these physical demands will be made for disabled individuals.

    Job Qualifications:
  • Minimum of a B.A. degree in social services required  and/or a minimum of 2 years experience working with
    homeless or at risk youth required
  • Excellent interpersonal and communication skills
  • Prior experience with a positive youth development and harm reduction approach, preferred
  • Valid driver’s license and current automobile insurance required

Hours and Benefits: This is a part-time position, at 35 hours/week.  This position may require evening hours. Face to Face benefits include health, dental, and life insurance as well as generous PTO and holidays. 

To Apply:
Send cover letter and resume to Ta Vongharath, Human Resource Manager at: This e-mail address is being protected from spambots. You need JavaScript enabled to view it .


Diverse groups including those with disabilities encouraged to apply.

Equal Opportunity Employer

 

 


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